• Teen and Adult Group Lessons FAQ

      We hope you are looking forward to your ski or snowboard lesson here at Stratton Mountain Resort! We want this experience to be positive and most importantly fun for you, especially if this is your first time skiing or snowboarding. There are a handful of things that you can do beforehand that will make your day easier and more enjoyable. Please see the frequently asked questions below for some guidance on how to be best prepared for your lesson.


      What should I wear to my lesson?
      We recommend that all participants wear a helmet to their lesson. These are available for rent or for purchase at the resort. Goggles are also recommended, the weather here changes quickly and eye protection can make a big difference in your comfort and success during your lesson.

      Dress in layers that can be added or removed as needed. Clothing made of moisture wicking material (not cotton) is preferred and should be worn underneath jackets and snow pants to the lesson. Outerwear should be waterproof and warm.

      Socks that are designed specifically for skiing and snowboarding are also highly recommended. Make sure that socks are not bunched up inside ski and snowboard boots! This can become very uncomfortable, especially once the lesson gets started. Warm, waterproof gloves are also very important. A neck gaiter or face mask will keep your face warm and give some added protection from the elements. Hand and/or toe warmers may also bring some comfort during particularly cold days.

      Remember….we ski or snowboard every day, regardless of the weather. Keep this in mind when packing for your trip. Be prepared! If you do happen to forget something there a many shops in the Stratton village that will have what you are looking for.

      what time should i arrive at the resort?
      Plan to arrive about one hour before your lesson. When you arrive at the resort you will need to leave time to park and take the shuttle to the main base area. If you need rental equipment you must pick that up at either Village Rentals or the Snowboard Rental shop before you meet for your lesson. Leave time to try on boots and for any necessary adjustments to be made to your equipment.

      Also, do not forget breakfast! Be sure to fuel up before your day on the slopes. There are a number of breakfast options in the main base lodge or in the village.

      i rented equipment for my lesson. when and where should i pick it up?
      All rental equipment needs to be picked up before you arrive at your lesson. Please allow extra time to try on boots and have all necessary equipment adjusted. Ski equipment should be picked up at Village rentals (28), near the clock tower in the village. Snowboard equipment should be picked up in the snowboard rental shop (26), near the bottom of the gondola. Here’s a helpful link to our village map.

      do I need a lift ticket?
      Yes, all lessons require a lift ticket, even if you are a beginner. You are able to pre-purchase a lift ticket at the time you book your lesson, which can be picked up at Guest Services (22) upon arrival. You can also purchase a lift ticket day of, at the same location.

      Where do Adult group lessons meet?
      Teen & adult group lessons meet in front of the Mountain Sports School Building (31). Please arrive five minutes before the lesson is set to begin, dressed and ready to ski/snowboard, with all of your equipment.

      can i request an instructor for my group lesson?
      You cannot request an instructor for a group lesson. If you had a successful lesson with an instructor previously and would like to ask at check-in, we will make an accommodation if possible. If you have specific requests that are non-negotiable, we would recommend a private lesson.

      Gratuity?
      Gratuity is not required but is certainly appreciated by our staff. Most people tip 15-20% of the cost of the lesson. You are welcome to hand this directly to your instructor at the end of your lesson.

    • Private Lesson FAQ

      We hope you are looking forward to your ski or snowboard lesson here at Stratton Mountain Resort! We want this experience to be positive and most importantly fun for you, especially if this is your first time skiing or snowboarding. There are a handful of things that you can do beforehand that will make your day easier and more enjoyable. Please see the frequently asked questions below for some guidance on how to be best prepared for your lesson.


      What should I wear to my lesson?
      We recommend that all participants wear a helmet to their lesson. These are available for rent at the resort. Goggles are also recommended, the weather here changes quickly and eye protection can make a big difference in your comfort and success during your lesson.

      Dress in layers that can be added or removed as needed. Clothing made of moisture wicking material (not cotton) is preferred and should be worn underneath jackets and snow pants to the lesson. Outerwear should be waterproof and warm.

      Socks that are designed specifically for skiing and snowboarding are also highly recommended. Make sure that socks are not bunched up inside ski and snowboard boots! This can become very uncomfortable, especially once the lesson gets started. Warm, waterproof gloves are also very important. A neck gaiter or face mask will keep your face warm and give some added protection from the elements. Hand and/or toe warmers may also bring some comfort during particularly cold days.

      Remember….we ski or snowboard every day, regardless of the weather. Keep this in mind when packing for your trip. Be prepared! If you do happen to forget something there a many shops in the Stratton village that will have what you are looking for.

      what time should i arrive at the resort?
      Plan to arrive at the resort one hour before your lesson. When you arrive at the resort you will need to leave time to park and take the shuttle to the main base area. If you need rental equipment you must pick that up at either Village Rentals or the Snowboard Rental shop before you meet for your lesson. Leave time to try on boots and for any necessary adjustments to be made to your equipment.

      Also, do not forget breakfast! Be sure to fuel up before your day on the slopes. There are a number of breakfast options in the main base lodge or in the village.

      i rented equipment for my lesson. when and where should i pick it up?
      All rental equipment needs to be picked up before you arrive at your lesson. If you are renting equipment from one of our resort rentals shops, please allow extra time to try on boots and have all necessary equipment adjusted. Ski equipment should be picked up at Village rentals (28), near the clock tower in the village. Snowboard equipment should be picked up in the snowboard rental shop (26), near the bottom of the gondola. Here’s a helpful link to our village map.

      do I need a lift ticket?
      Yes, all lessons require a lift ticket, even if you are a beginner. You are able to pre-purchase a lift ticket at the time you book your lesson, which can be picked up at Guest Services (22) upon arrival. You can also purchase a lift ticket day of, at the same location.

      Where can i put on my ski or snowboard boots? Where can i store my things?
      The Main Base Lodge (17) is the best indoor space to get geared up for your lesson. There is also locker space and bag check available to store any items that you do not need during your lesson.

      can i request a specific instructor for my lesson?
      Yes, you sure can. Please ask for the specific instructor, by name, at the time of booking.

      Where do private lessons meet?
      All private lessons meet in front of the Mountain Sports School Building (31). Look for the “Private Lesson” flag. There will be a supervisor/manager standing near the flag with a clipboard, please approach them with your name and they will introduce you to your instructor at that time. Please arrive five minutes before the lesson is set to begin, dressed and ready to ski/snowboard, with all of your equipment.


      if i book an early access lesson will i need an additional lift ticket?
      No, an early access lift ticket is included with the lesson. You will be issued this ticket when you meet your instructor.

      Gratuity?
      Gratuity is not required but is certainly appreciated by our staff. Most people tip 15-20% of the cost of the lesson. You are welcome to hand this directly to your instructor at the end of your lesson.

    • Junior Group Lessons FAQ

      Mini Cub, Little Cub and Big Cub are all fall underneath the category of Junior Group Lessons. These lessons are based out of the Junior Mountain Sports School Building, which is located up the stairs from the clock tower in Stratton’s village. Please see below for specific meeting locations for each of these programs.


      What should i tell my child before the lesson?

      Tell them how awesome of a time they are going to have! Show them videos of skiing/snowboarding, so they know what to expect. If possible, have them try on their boots a few days beforehand, so they can get used to walking around those weird things on their feet. A little preparation beforehand may prevent a lot of anxiety upon arrival at the school.


      What should my child wear to his/her lesson?

      All Junior Mountain Sports School participants must be wearing a helmet. These are available for rent at the resort. Although some children may not be excited about wearing goggles, make sure they have a pair…just in case. The weather here changes quickly and eye protection can make a big difference in a child’s happiness and success in a lesson.

      Dress them in layers that can be added or removed as needed. Clothing made of moisture wicking material (not cotton) is preferred and should be worn underneath jackets and snow pants to the lesson. Outerwear should be waterproof and warm.

      Socks that are designed specifically for skiing and snowboarding are also highly recommended. Make sure that socks are not bunched up inside ski and snowboard boots! This can become very uncomfortable for participants. Warm, waterproof gloves are also very important. A neck gaiter or face mask will keep their face warm and give some added protection from the elements. If they weather is looking rainy or snowy you may want to pack extra gloves/gaiters with your child. Hand and/or toe warmers may also bring some comfort during particularly cold days.

      Remember….we ski or snowboard every day, regardless of the weather. Keep this in mind when packing for your trip. Be prepared! If you do happen to forget something there a many shops in the Stratton village that will have what you are looking for.

      what time should i arrive at the resort?

      Plan to arrive about one hour before your lesson. When you arrive at the resort you will need to leave time to park and take the shuttle to the main base area. If your child needs rental equipment you must pick that up at either Village Rentals or the Snowboard Rental shop before they can be dropped off for their lesson. Leave time for your child to try on boots and for any necessary adjustments to be made to their equipment.


      Do not forget breakfast! If you child has not had breakfast before arrival at the resort be sure to have them fuel up before their day on the slopes. There are a number of breakfast options in the main base lodge or in the village.

      i rented equipment for my lesson. when and where should i pick it up?

      All rental equipment needs to be picked up before you arrive at your lesson. Please allow extra time to try on boots and have all necessary equipment adjusted for your child. Ski equipment should be picked up at
      Village rentals (28), near the clock tower in the village. Snowboard equipment should be picked up in the snowboard rental shop (26), near the bottom of the gondola. Here’s a helpful link to our village map.

      does my child need a lift ticket?

      Yes, all lessons require a lift ticket, even if you are a beginner. You can purchase a ticket at the same time that you book your lesson. For Mini Cub, Little Cub & Big Cub lessons if you pre-purchased a ticket it will be available at drop-off. You can purchase tickets morning of in the Junior Mountain Sports School building.

      Where do lessons meet?

      Mini Cub & Little Cub daily lessons meet in the Junior Mountain Sports School building, located up the stairs from the clock tower in the Village. Please reference the map
      here. Big Cub lessons meet near the bottom of the Cub Carpet in the main base area of the resort.

      my child’s lesson includes lunch. What will they be eating?

      A hot lunch option will be available every day. The menu constantly rotates; including pizza, hot dogs, macaroni & cheese and chicken fingers. Please ask the front desk at check-in if you would like to know that day’s offering. Soup, fruit, veggies, sandwiches and bagels are always available. Mid-morning snacks are also offered; those are often goldfish, pretzels, graham crackers or fruit. Hot chocolate is also served daily (of course!). You are also welcome to send your child in with a lunch, there is refrigerator space available for storage.


      What if my child has a food allergy?

      When preparing lunch for those taking a full day lesson we choose not to utilize peanut products. However, the Junior Mountain Sports School building, specifically the front lobby, is open to the public. We cannot guarantee that those who are entering that space will not bring in allergens, thus we cannot say with certainty that we are a nut or allergen-free building. If you child has a serious allergy or you are concerned about your child consuming or being exposed to a specific allergen we would recommend a private lesson, where snacks or lunch is not included, versus a group lesson. We would also recommend that any child with an allergy or serious condition please complete an In Case of Emergency (ICE) form with the Carlos Otis Clinic. This can be done online using this
      link.

      what happens if the mountain sport school needs to get a hold of me?

      Reservation agents will collect an emergency contact phone number at the time of booking. Be sure to give the agents a phone number that will allow us to reach you during the lesson. When you drop your child off please provide the front desk with additional emergency contact phone numbers, or confirm the one that is currently on file.


      can my child ski with their friends?


      We cannot guarantee it, but will make an accommodation if at all possible. Please help us by checking both kids in to their program together, at the same time. Please note, they must also be the same ability level. If you must have two participants are together in the same lesson, a private lesson would be the best way to confirm that they will be together.


      can i request an instructor for my child's group lesson?

      You cannot request an instructor for a group lesson. If you had a successful lesson with an instructor previously and would like to ask at check-in, we will make an accommodation if possible. We recommend arriving at the beginning of check-in with these requests, we are most likely to be able to accommodate it if the instructor has not been previously assigned. If you have specific requests that are non-negotiable, we would recommend a private lesson for your child.


      Can I Pick up my child from their group lesson early?

      If you need to pick your child up early plan to do so during lunch time. If requested the front desk staff can inform you of the time that your child will be eating lunch inside the Junior Mountain Sports School building. Afternoon breaks may be taken, but are not required, thus there is no pre-determined time that your child may come in for break. Due to the nature of the group lesson we ask that parents/guardians wait until the end of the day to pick-up your child.


      Gratuity
      Gratuity is not required but is certainly appreciated by our staff. Most parents tip 15-50% of the cost of the lesson. You are welcome to hand this directly to your instructor at the end of the day, or leave it with the Junior Mountain Sports School front desk.

    • Seasonal Program FAQ

      Non-Competition Programs

      Welcome to the ’17-’18 winter season! Below are some frequently asked questions about our non-competition seasonal programs. If after reviewing this document you still have question, please reach out to our Seasonal Programs Manager, Tony Bailey at tbailey@stratton.com.

      Where do programs meet?

      All seasonal programs with the exception of Cub Club meet in front of the base lodge on snow. Each program has a banner flag and will be in the same location all season long. The Cub Club program meets downstairs in the Junior Mountain Sports School building. The entrance to Cub Club is located next to the stairs between the Guest Services Main Base Lodge and the Junior MSS building.

      what time Do Programs Start?

      Programs meet on snow at 8:30
      am. Groups will form and they’ll leave the meeting area for the American Express chair by 8:40am. Late arrivals can try and connect with their groups after their warm up lap at the bottom of American Express. After their warm up lap, groups will head out to ski the whole mountain and become very difficult to locate. As a result, we cannot guarantee that late students will be connected with their groups.

      Each program has a supervisor that is in charge of organizing our groups each morning. Supervisors will typically have a radio in a chest pack. Any of our program coaches will be happy to point out the supervisor for you.

      What should MY Child wear to their lesson?

      We require that all participants wear a helmet to their lesson. Goggles are also recommended, the weather here changes quickly and eye protection can make a big difference in your comfort and success during your lesson.

      Dress in layers that can be added or removed as needed. Clothing made of moisture wicking material (not cotton) is preferred and should be worn underneath jackets and snow pants to the lesson. Outerwear should be waterproof and warm.

      Socks that are designed specifically for skiing and snowboarding are also highly recommended. Make sure that socks are not bunched up inside ski and snowboard boots! This can become very uncomfortable, especially once the lesson gets started. Warm, waterproof gloves are also very important. A neck gaiter or face mask will keep your face warm and give some added protection from the elements. Hand and/or toe warmers may also bring some comfort during particularly cold days.
      Remember….we ski or snowboard every day, regardless of the weather.

      Will my child ski/ride with the same coach everyday?

      Our seasonal program staff members are very dedicated and are available most weekends during the season. We try and keep groups, and corresponding coaches, as consistent as possible. Due to the fact that most coaches are part-time, there will be occasional weekends that they will not be at Stratton, and at that time a different coach may step in.


      Can I pick up my child early?

      Our seasonal program participants are going to ski/ride the best available terrain on any given day. Due to the size of our resort it can be a challenge to locate your child’s group throughout the day. If you need to pick up your child, you must make arrangements with the coach ahead of time. Please take into account we cannot always arrange for a pick-up in the main base area as it may be unfair to the rest of the group who is working on skills on a different part of the resort.


      Who should I contact In case of an emergency?

      If you need to locate your child during the day, the first step is to call the Junior Mountain Sports School front desk at 802-297-4079. Our front desk staff will relay the message to the Seasonal Programs Manager and the program supervisor who will communicate with your child’s coach to get you connected with your child as soon as possible.


      Gratuity
      Gratuity is not required but is certainly appreciated by our staff. Most people tip 15-20% of the cost of the lesson. You are welcome to hand this directly to the coach at the end of the season.