Cancellation Policies

 

Seasonal Programs: Seasonal Programs are non-refundable and non-transferable: all purchases are final once the season starts, however, participants may move form one Seasonal Program to another; additional charges may apply.  Seasonal Little and Big Cub:  Reserved days can be changed no later than noon the day before.  After this time, you will forfeit your day.   

 

Cancellation and Change Policy for Private Lessons, Junior School and Child Care:  
7 days to 1 day prior to lesson date:
Forfeit 20% of lesson fee, with the balance in a hold account.  The Hold Account does not expire.
The day of the lesson: it is a full forfeiture of the entire cost of the lesson.

 

Guest Satisfaction Policy:  So that we can address your concerns, please let us know immediately if you are not fully satisfied with your lesson.